Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I determine my size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact us within 30 minutes of placement to request any changes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your materials sustainably sourced?
The Sims Shop is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please email our support team with your order number and a photo of the defect within 48 hours of delivery.